Product Management Trainee - Bilingual Mandarin Required

Location: Illinois, United States Employment Type: Full-time Location Type: Remote Function: Project Management About CWILL CWILL (pronounced 'quill') is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale. About the Role As our product portfolio grows, we need new product talent that can learn fast, stay close to users, and help turn real customer problems into great product experiences. Our Product Management Trainee program places you inside one of our product teams, where you'll learn the full PM workflow through real work — not slides and simulations. You'll start by supporting core product tasks, and over time grow into someone who can independently own a product module or direction. You'll be placed on one of our active product teams: Order Tracking: post-purchase shipment visibility and tracking features for Shopify brands AI Chat: AI customer service, Live Chat, Shopify order/product integrations, knowledge base, and merchant dashboard Base location required in 5 states: CA, NC, IL, TX, NJ (we unable to hire in other states, relocation will be required) What You'll Do Product Requirement Analysis & Solution Design Collect and analyze user feedback, customer requests, product data, and market information to identify product improvement opportunities Participate in feature planning discussions — ideation, user flows, and solution design Under PM guidance, produce requirement documents, user flows, wireframes, functional specs, and acceptance criteria Track features from discovery through design, engineering, and launch — make sure problems are clearly defined and solutions land correctly Product Iteration Monitor product data and user feedback after launch; surface issues and propose next improvements User & Market Research Join user interviews and feedback sessions with Shopify merchants and ecommerce brands Track competitors in your product's category and produce structured competitive analysis Convert user insights and market signals into actionable product recommendation Cross-Team Collaboration & Execution Work closely with engineering, design, QA, operations, and customer success to drive high-quality product delivery Proactively track project progress and flag issues early Own your tasks with a results mindset — follow through on commitments and complete retrospectives after launch Continuous PM Development Learn product planning, user research, data analysis, and project management through real work Conduct retrospectives on the features you ship; build your product judgment through iteration As you grow, take on increasing responsibility — eventually owning a product module or workstream independently Requirements Education & Experience Recent graduate from a US university (BS or MS), or within 1–2 years of graduation Any major welcome; Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design preferred Internship experience in product management, product operations, business analysis, user research, software development, or a SaaS company is a plus Mandarin Chinese communication ability required Passion for Product Work Genuine interest in internet products, SaaS, or the tech industry — you want to build a career in product management Sensitive to user experience and product details; you ask "why does this problem exist?" and "how do we make this better?" Curious about new technology; willing to learn continuously and move fast Learning Ability & Logical Thinking Fast learner who can absorb new business contexts, product logic, and technical concepts Structured thinker — you can break down complex problems, identify the core issue, and form clear conclusions Comfortable grounding product decisions in data and user facts Owner Mindset & Execution Strong sense of ownership — you go beyond your assigned tasks and proactively drive resolution Results-oriented; when faced with uncertainty, you gather information, coordinate resources, and follow through Detail-oriented and thorough — you balance execution speed with delivery quality Communication & Collaboration Strong written and verbal English communication — you can clearly articulate ideas and product thinking Collaborative across functions — you build effective working relationships with engineering, design, and business teams Open to feedback; constructive and practical in discussions Benefits Starting Pay: 60k-70k depends on experiences, open to negotiation 401(k) PTO Paid Holidays Insurance