Senior Product Manager – Universal KYC (MetaMask Passport)

Location: EMEA - Remote, UNITED STATES - Remote Department: MetaMask Consensys is the leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and Co-Founder of Ethereum. Since 2014, Consensys has been at the forefront of innovation, pioneering technological developments within the web3 ecosystem. Through our product suite, including the MetaMask platform, Infura, Linea, Diligence, and our NFT toolkit Phosphor, we have become the trusted collaborator for users, creators, and developers on their path to build and belong in the world they want to see. Whether building a dapp, an NFT collection, a portfolio, or a better future, the instinct to build is universal. Consensys inspires and champions the builder instinct in everyone by making web3 universally easy to use and develop on. Our mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on. You’ll get to work on the tools, infrastructure, and apps that scale these platforms to onboard one billion participants and 5 million developers. You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects — challenging you to stay at the top of your game. You’ll join a network of builders that reaches the edge of our ecosystem. Consensys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies. About MetaMask MetaMask is building a future where users can unlock the full product stack through a single, seamless identity experience, enabling access to all features with trust, safety, and minimal friction. Today, identity verification is fragmented across several product and onboarding experiences. Users are repeatedly asked to verify themselves across different services, creating unnecessary friction, inconsistent outcomes, and degraded trust. Universal KYC (UKYC) is a new initiative to solve this problem by creating a single, reusable identity layer across MetaMask. At the centre of this is MetaMask Passport , a product designed to enable users to verify once and unlock multiple experiences across the MetaMask ecosystem. This role sits at the intersection of platform and product experience . You will define the primitives, standards, and user journeys that make identity verification seamless, privacy-conscious, and globally compliant. What you’ll do You will own the vision and roadmap for Universal KYC and MetaMask Passport, defining how a reusable identity layer unlocks the broader MetaMask product stack. You will build the underlying identity platform, creating scalable verification primitives and standards that can be adopted across products. In parallel, you will design a seamless, low-friction KYC experience that reduces time-to-first-transaction while maintaining compliance integrity. You will drive adoption across MetaMask by partnering closely with internal teams to integrate a consistent identity layer, while balancing privacy, trust, and global regulatory requirements. Throughout, you will lead execution end-to-end, aligning cross-functional teams and delivering measurable outcomes. What we are looking for: Proven experience building or scaling identity verification (IDV), KYC, or onboarding products Strong background in fintech , ideally with exposure to Web3 Hands-on experience working with identity verification providers (IDV vendors) such as Sumsub, Veriff, Onfido, Persona, or Stripe Identity Familiarity with compliance workflows , including KYC, KYB, and customer due diligence (CDD) processes Track record of delivering platform products adopted across multiple teams Ability to operate across both technical systems and user experience What Success looks like: Increased KYC completion rates and reduced onboarding friction Reduced time-to-first-transaction across KYC-gated flows Increased reuse of verified identity across products Improved transaction success rate through consistent verification outcomes Strong user trust with minimal friction and compliant execution Attributes that will make you stand out First-principles thinker with strong product judgment Deep user empathy with a focus on reducing friction and cognitive load Strong understanding of trust, privacy, and compliance trade-offs Clear, structured communicator who drives alignment and momentum High ownership and ability to operate in ambiguity Why This Role Matters Universal KYC is a foundational unlock for MetaMask, enabling users to move from fragmented, repetitive identity verification to a seamless, reusable experience across the entire product stack. It establishes a scalable, privacy-conscious identity layer that strengthens user trust while meeting global compliance requirements. This is a high-leverage role at the intersection of access, trust, and growth, critical to unlocking the next phase of MetaMask’s evolution. Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role . It is a requirement of employment in this position that applicants will be required to submit to background checks including but not limited to employment, education and criminal record checks. Further details will be provided to applicants that successfully meet the criteria for the position as determined by the company in its sole discretion. By submitting an application for employment, you are acknowledging and consenting to this requirement. The salary range for US-based candidates only will be determined throughout the interview process depending on experience and skills. US pay range (not including bonus, equity or other benefits) $130,000 — $187,000 USD In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At Consensys, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities with economic and political agency through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3. Consensys is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Consensys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found ( https://consensys.io/careers/best-practices-to-avoid-recruitment-fraud/) .