Product Builder, AI CMO

Location Type: Remote Location: Remote - United States; Remote - Canada Employment Type: FullTime Department: Engineering, Product, and Design About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you Owner is building the most trusted brand in small business software: a product-led journey that helps restaurant owners understand their opportunity, trust Owner, and take action. The Grader is the #1 way owners start their journey with Owner, and we're looking for someone to evolve it into a more powerful AI-powered system that reaches more owners, increases conversion, and accelerates Owner's growth rate. We're looking for an AI-native builder who has shipped AI-powered apps — whether inside a company or as side projects — and thinks about growth through the lens of product and intelligent systems, not campaigns. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have - Own one of the most important products for transforming the customer journey and accelerating growth at Owner. - Increase the percentage of qualified restaurant owners who join Owner after starting with the Grader. - Evolve the Grader from a high-performing funnel into a more powerful growth system across acquisition, evaluation, conversion, and post-purchase launch. - Identify where owners lose trust, get confused, or drop off, then ship improvements that make the path to joining Owner feel clearer, more valuable, and more compelling. - Use data, experimentation, and customer insight to understand the funnel deeply and prioritize the work most likely to increase Owner’s growth rate. Who you’ll work with - You’ll partner closely with Design and Engineering to create a high-converting, high-trust product experience for restaurant owners. - You’ll collaborate with Analytics, RevOps, Sales, Marketing, Partnerships, and Launch to connect the Grader journey to the broader Owner growth system. - You’ll work with leadership across Product and GTM to align the roadmap around the highest-leverage opportunities to help more owners join Owner. What we’re looking for - 5+ years of product management experience - Ability to get things done: you have a track record of shipping software that made a difference for your customers - Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful - Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs - Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition - Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them - Clear written and verbal communication: you’re a force for clarity and alignment, ensuring everyone’s on the same page - Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you’re comfortable talking with engineers about project scope and tradeoffs Pay and benefits - The estimated starting base salary range for this role is $190-230K, plus a generous pre-IPO equity package - Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.