Principal Product Manager, Member-Facing Products

Location: Remote- US Department: Product OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. WHAT YOU'LL DO We're hiring a Principal Product Manager to own and evolve Thyme Care's member-facing product experience. This is the product that our members — people navigating cancer — interact with directly. It's how they connect with their care team, complete ongoing health assessments, understand their care plan, and stay engaged throughout their journey. Getting this right is central to our care model and our business. This role owns a critical product domain with high ambiguity and the potential to deliver on a core tenant of our care model. You'll define how member engagement drives clinical and financial outcomes across the business — shaping not just what we build, but how Thyme Care shows up for the people we serve. The product suite today includes our member web app (Thyme Care Connect), digital engagement tools (assessments, care plans), and communication systems (texting, outreach) that drive ongoing member engagement. The product is live and scaling across all members, but still early in its maturity — with significant opportunity to unify the experience, build foundational systems, and define the long-term engagement strategy. Additionally, you will: Own Thyme Care Connect end-to-end: lead the evolution of our member web app from its current state into a cohesive, trusted digital experience that members return to throughout their care journey Shape how AI transforms the member experience: lead the strategy for AI-powered engagement — from personalized guidance to intelligent outreach — determining where AI augments vs. replaces human interaction while ensuring clinical safety, trust, and great user experiences Drive cross-functional alignment: partner with Engineering, Design, Marketing, Care Delivery Operations, Clinical, Data Science, and Growth to deliver a cohesive member experience Champion the member perspective: ground product decisions in deep understanding of our members — their fears, needs, and moments that matter — through ongoing user research and close partnership with care delivery teams Build foundational product systems: establish the infrastructure, patterns, and frameworks that allow the member experience to scale — including personalization, content delivery, and engagement measurement Establish an experimentation strategy for member growth and engagement: build the systems, practices, and team capabilities to run rigorous A/B and adaptive experiments Demo and represent the product externally: present the member experience to payers and partners, translating product capabilities into value that resonates with their goals Build toward team leadership: this is an individual contributor role today, with the opportunity to build and lead a product team over time as the domain grows WHAT YOU'VE DONE 7+ years of product management experience, with significant time building and scaling consumer-facing or member-facing digital products Deep experience in ambiguous, 0→1 environments — you've defined product strategy where none existed and built conviction through discovery, not just execution against a known roadmap Track record of driving alignment across cross-functional stakeholders (engineering, design, clinical, operations, marketing) on complex product initiatives Experience defining and measuring engagement strategies — you understand how to move behavioral metrics, not just ship features Strong design sensibility and understanding of behavior change — you think deeply about why people do (or don't do) things, and you design products accordingly Genuine excitement about AI's potential to transform consumer experiences — you're constantly tinkering with new AI tools and thinking about how they could reshape what's possible for the people you serve Exceptional written and verbal communication, with the ability to frame product vision for audiences ranging from engineers to executives to payer partners Healthcare experience required, preferably in care delivery, digital health, or value-based care models where engagement directly impacts clinical or financial outcomes Nice to haves: Experience in oncology, serious illness / palliative care, or chronic condition management Background in value-based care or health plan partnerships Experience with patient-facing digital health products (apps, portals, engagement platforms) Familiarity with clinical workflows and how digital products integrate with care delivery WHAT LEADS TO SUCCESS Consumer product instincts. You have a feel for what makes a product experience genuinely useful and trustworthy — not just functional. You think about the emotional state of the user, not just the task they're completing. First-principles thinking. You define problems clearly before jumping to solutions. In ambiguous spaces, you build frameworks, test assumptions, and create clarity for the people around you. Deep empathy for members. You never lose sight of the person on the other end — someone navigating cancer who needs to feel supported, not overwhelmed. You design for their reality, not your roadmap. Design sensibility. You care about craft. You partner closely with design and push for experiences that are simple, clear, and human — especially in high-stakes contexts where trust matters. Strategic and operational range. You can set a multi-quarter vision and also dig into the details of a specific user flow. You move fluidly between strategy and execution. AI exuberance grounded in craft. You're genuinely excited about what AI can do for the member experience — and you're always tinkering. You prototype, experiment, and push the boundaries of what's possible. But you pair that energy with good judgment about what actually helps people and what doesn't. Collaborative leadership. You build trust across engineering, design, clinical, and operations teams. People want to work with you because you make the work better and the path clearer. OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $195,500-$230,000. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud , and always confirm that communications are coming from an official Thyme Care email.