Siena builds autonomous AI customer service agents purpose-built for commerce brands. The product connects to a brand's helpdesk, commerce stack, and customer data to run e-commerce-specific workflows — handling order issues, applying discounts, recommending products, and answering questions in a brand-aligned voice across email, chat, and social channels. Customers include HexClad, Prose, Kitsch, Simple Modern, Coterie, Everyday Dose, and Terra Kaffe, and brands report shifting CX from cost center to revenue driver. Siena raised a $4.7M seed in 2023 led by Sierra Ventures with Village Global participation, and has raised about $12.7M total. The team is small (roughly 50-60 people) and the product positions itself against general-purpose helpdesk AI add-ons.
Forward Deployed Product Manager, Agents
This is a Forward Deployed Product Manager role focused on AI agents and customer experience, available remotely across Canada and Latin America. The PM owns the end-to-end deployment outcomes for strategic accounts, including automation rates and resolution rates. This role requires deep technical scope, hands-on agent deployment, and turning field insights into scalable platform capabilities.
Product Manager
This is a Product Manager role focused on AI agent ecosystems and customer experience, available remotely across New York, London, Warsaw, Dublin, and Lisbon. The PM will own the end-to-end product surface for AI agents, including platform automation, integrations, and new agent capabilities. This role requires deep technical fluency, platform ownership, and a builder mentality to ship complex AI systems.
Product Manager Jobs at Siena
Browse open product manager positions at Siena. Remote PM Jobs pulls listings directly from Siena’s applicant tracking system so you always apply at the source. This page updates daily.