Help Scout
2 open roles
Help Scout is a customer support platform that gives growing businesses a shared inbox, help center, and live chat, with AI woven into the flow of support to draft replies, recap threads, and resolve a large share of interactions automatically. It serves over 12,000 customer-facing teams, including companies like Gusto, Buffer, and Vimeo, on a SaaS subscription model positioned as more affordable than larger rivals. Founded in 2011, the company has been fully remote for over a decade with a team spread across more than 115 cities, and it deliberately avoids the hypergrowth playbook in favor of sustainable growth. For a PM, that means a mature product, a strong customer-experience culture, and benefits like sabbaticals, twelve weeks of parental leave, and annual retreats.
Open roles
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Product Manager Jobs at Help Scout
Browse open product manager positions at Help Scout. Remote PM Jobs pulls listings directly from Help Scout’s applicant tracking system so you always apply at the source. This page updates daily.
Help Scout has 2 open remote PM roles right now. Posted ranges span $263k to $290k across 2 roles with a listed salary. The open roles skew 2 Head. Help Scout is in Productivity & Collaboration. Help Scout is at the Series B funding stage. The team is 51–200 people. Culture signals include Sabbatical, Parental leave, Generous PTO, Company retreats.