Staff Product Manager, Shared Services

Location: Remote - USA Department: Product Management Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen . We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most . Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come Do The Best Work of Your Life at Boulevard Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses. More than 5,000 businesses use Boulevard to manage scheduling, payments, marketing, and client relationships — processing over $5 billion in payments annually. We've raised $188M in funding and are scaling fast, with growing ambitions in multi-location and enterprise franchise operators. Every product Boulevard ships depends on the underlying platform: identity, permissions, audit logging, eventing, API federation, and, increasingly, the AI infrastructure powering the next generation of intelligent experiences. As we grow from 5,000 to 50,000+ businesses, these foundational systems become more critical, not less. That's what this role is about. What You'll Do As Staff PM for Shared Services, you'll own the platform foundation every Boulevard product team builds on. This is high-leverage, deeply technical work — your decisions directly shape what Boulevard can build, how fast, and how safely. Drive Enterprise Readiness: Boulevard's upmarket ambitions depend on granular permissions, comprehensive audit trails, and identity infrastructure that enterprise customers trust. You'll own the decisions that get us there — working closely with sales and solutions engineering to understand what's blocking deals and building the capabilities that remove those blockers for good. Be the Connective Tissue: Every product team at Boulevard builds on what Shared Services owns. You'll develop a deep understanding of their needs and shape the platform to let them move faster — without requiring them to reinvent auth, eventing, compliance, or AI infrastructure on their own. Developer experience is a core product responsibility here. Define and Measure Success: You'll establish the metrics that matter for a platform team — reliability, developer velocity, internal platform adoption, and enterprise capability delivery — and use that signal to sharpen the roadmap over time. Own the Roadmap: Your roadmap will reflect both near-term business impact and long-term architectural integrity. You'll make build-versus-buy decisions across the stack with a clear view of what gives Boulevard the most leverage. And you'll take customer-facing capabilities like audit logging and permissions all the way through launch — including pricing, packaging, and go-to-market. What You'll Bring Platform PM experience: 8–10 years in product management, significant time at Staff or Principal level owning shared services (auth, permissions, audit logging, eventing, or similar) that other teams build on Technical fluency: You can discuss authentication protocols, event-driven architectures, GraphQL, and access control models without engineers translating — and you hold your own in architecture reviews Enterprise execution: You've translated enterprise requirements into platform decisions that move deals, and you know how to build security, access control, and compliance capabilities that become a genuine competitive advantage AI platform depth: You've built or contributed to foundational AI infrastructure in a SaaS environment — agent authentication, rate limiting, audit logging for AI workflows, or similar primitives Metrics mindset: You define what success looks like for infrastructure — tracking developer velocity, platform adoption, reliability, and enterprise capability delivery — and use those signals to sharpen the roadmap Cross-functional leadership: You influence work across many teams, maintain shared vision and roadmap coherence, and create alignment that compounds rather than requiring constant re-negotiation Preferred Experience with enterprise security and compliance frameworks (SOC 2, HIPAA, PCI) and how they translate into platform requirements Fluency with AI tools as part of your own practice — using them to accelerate discovery, sharpen tradeoff analysis, or communicate complex technical decisions Experience in vertical SaaS, services-industry platforms, or multi-tenant B2B environments Why This Role Matters Boulevard is at an inflection point — going upmarket, investing in AI, and scaling toward a much larger ambition. Every growth vector depends on the platform you'll own: Enterprise customers won't buy without granular permissions and audit trails — that's you Product teams can't move fast without reliable eventing, feature flags, and federation — that's you No one builds on a platform they can't trust with their customers' data — that's you This is foundational work that compounds. What you build will shape what Boulevard can become. How We Will Take Care of You: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $157,000 - $196,500 per year. For all other U.S. locations, the anticipated base salary range is $141,000 - $181,795 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.