Product Manager Call Quality

Location: Portugal Remote Location Type: Remote Employment Type: Permanent Full Time Employee Department: Product Team: 13002 - Product Country: PT Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. We are hiring a Staff Product Manager - Call Quality & Voice Platform. Great conversations come with great responsibilities. Delivering the best-in-class cloud-based voice solution means owning the experience where it matters most: crisp, reliable, interruption-free calls. Aircall’s mission is to ensure that every conversation - whether with a customer, prospect, or partner - happens with the highest possible quality, regardless of device, network, or geography. A large part of Aircall’s product value comes from the clarity and reliability of our voice layer, and the intelligence we provide to help customers understand, troubleshoot, and improve call performance. Empowering conversations means building systems that proactively maintain call quality, surface accurate diagnostics, and minimize the operational cost of voice issues for our users and support teams. We are looking for a Staff Product Manager, to own Call Quality & Voice Platform to lead Aircall’s strategy for voice reliability, media performance, and call experience observability. This person will work with Engineering, Data, CX, Infra, and Product Marketing to define Aircall’s long-term vision for call performance, and deliver impactful product improvements that scale globally. Key Responsibilities : Own the “Call Quality & Voice Platform” product scope , driving the long-term vision and strategy to ensure world-class reliability and voice performance across all networks, devices, and regions Lead a squad of engineers working on media infrastructure, diagnostics, and real-time monitoring systems to deliver measurable improvements in call experience Leverage product analytics, voice quality metrics, and telemetry data to identify reliability opportunities and drive decisions that directly improve MOS, jitter, packet loss, and other core media KPIs Own every part of the product that impacts call performance , including: real-time quality monitoring, post-call diagnostics, anti-jitter capabilities, device/network insights, and proactive issue detection Partner with Platform, Infrastructure, and CX leadership to align on long-term reliability initiatives and ensure Aircall delivers consistently exceptional call quality at scale Drive product-led improvements to reduce support volume , enabling users to self-diagnose issues and proactively prevent call degradation through clear insights and automated guidance Qualifications We value people who are bold, ambitious, collaborative, and customer-centric. Even better, the ones who know how to work hard and have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus. 5+ years of Product Management experience , with a strong track record of using analytics to drive significant product outcomes Deep experience working on B2B SaaS products , ideally on platform, infrastructure, or performance-sensitive domains (voice, real-time communications, networking, or similar) You have successfully led the delivery of multiple complex, cross-functional product initiatives , and monitored their impact on reliability, performance, or customer experience You’re empathetic and know how to align engineering, CX, data, and leadership around a clear, compelling roadmap You think clearly, communicate with precision, and know how to break down technically complex problems into actionable product plansYou are fluent in English (Spanish, Portuguese or French is a plus) Additional Information Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits DE&I Statement:  At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.  We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.   We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.