Senior Product Manager, AI Care Experience

Location Type: Remote Location: East Coast (EST based) Employment Type: FullTime Department: Product ABOUT 9AMHEALTH 9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia. Members receive access to specialized clinicians, including endocrinologists, obesity medicine specialists, and clinical pharmacists, at-home lab testing, prescription medications, and lifestyle support. 9amHealth was founded in 2021 and is backed by leading healthcare investors like Define Ventures, SemperVirens, 7Wire Ventures, and The Cigna Group Ventures. THE ROLE We’re looking for a Senior Product Manager to own and evolve our AI Care Experience—how care is delivered to members through software. This role requires deep experience in healthcare or care delivery environments, as you will directly shape how clinical workflows, decision-making, and care pathways are translated into product and AI systems. You will lead a product team and be responsible for the end-to-end member journey, using AI to make care more personalized, proactive, and scalable, while maintaining strong clinical quality, safety, and trust. You will operate at the intersection of consumer product, AI systems, and clinical care, helping turn healthcare delivery into high-quality, software-driven experiences.   WHAT YOU’LL DO OWN THE END TO END CARE EXPERIENCE - Drive the evolution of the member journey into a seamless, AI first care experience - Identify where AI can reduce friction, improve clarity, and drive behavior change - Balance automation with human care to ensure strong clinical outcomes and member trust TRANSLATE CARE INTO PRODUCT SYSTEMS - Partner closely with clinical teams to understand care pathways, decision logic, and real world workflows - Translate these into product experiences, AI behavior, and system logic - Help define how care is delivered through software, not just supported by it BUILD AI ENABLED CARE EXPERIENCES - Ship experiences powered by: - conversational interfaces and agents - personalized recommendations and nudges - intelligent workflows and automation - Think in systems across the full care journey, not isolated features DEFINE HUMAN VS AI BOUNDARIES - Determine when AI should act vs when to escalate to clinicians - Design for clinical safety, appropriateness, and trust in all member interactions AI PRODUCT CRAFT (PROMPTING & EVALS) - Contribute to prompt design and iteration for key care interactions - Help define and run evaluation frameworks (evals) to measure AI quality, safety, and effectiveness - Partner with engineering and data teams to continuously improve system performance OUTCOME DRIVEN PRODUCT DEVELOPMENT - Own metrics across engagement, retention, and clinical adherence - Use experimentation and data to improve both UX and AI system behavior PRODUCT STRATEGY & EXECUTION - Own roadmap and prioritization for the AI Care Experience - Lead cross-functional execution across product, design, engineering, and clinical teams - Balance rapid iteration with long-term product quality, safety, and scalability   WHAT YOU’LL NEED MINIMUM QUALIFICATIONS (REQUIRED) - 5+ years of Product Management experience in consumer or SaaS products - Direct experience in healthcare or care delivery environments (required) - Examples: digital health, care delivery organizations, clinical workflows, patient-facing health products - Strong track record owning end to end user or patient experiences - Experience working on or alongside AI powered products - Proven ability to work closely with clinicians and translate care pathways and decision logic into product systems - Strong product instincts around UX, behavior change, and engagement in high stakes environments - Comfort operating in fast moving, ambiguous environments PREFERRED QUALIFICATIONS - Experience building AI native or AI first healthcare products - Familiarity with prompting, evals, or AI system iteration - Experience designing human in the loop systems in clinical settings - Startup or high growth environment experience Compensation for this role is targeted up to a base salary of $180,000, depending on experience and location. WHAT YOU CAN EXPECT AT 9AMHEALTH At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture. Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work. We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability. OUR COMMITMENT TO DIVERSITY AND INCLUSION Diabetes disproportionately impacts BIPOC (black, indigenous, and people of color) https://9am.health/en/journal/how-diabetes-affects-bipoc-communities communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.