Talkdesk

Talkdesk is a cloud contact center platform — what it calls Customer Experience Automation (CXA) — that combines CCaaS infrastructure with a network of AI agents to handle customer service, sales, and support work across channels. Customers include Patagonia, Canon, Farfetch, Michaels, Memorial Healthcare System, and a long list of credit unions and banks operating in 100+ countries. Founded in 2011 and headquartered in San Francisco with offices across North America, Europe, Latin America, and Asia-Pacific, Talkdesk hit a $10B valuation in 2021 and has been named a Leader in Gartner's CCaaS Magic Quadrant. It has gone through multiple rounds of layoffs since 2022.