PMO - Technical Product Manager

Location: Remote Department: Customer Experience About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R D. The role We are looking for a Technical Product Manager to lead the evolution of internal operational products and workflows within the Customer Experience organization at Nebius. Customer Experience at Nebius includes Solutions Architects, Cloud Support, Professional Services, and other customer-facing technical teams helping customers successfully operate AI/ML workloads on our cloud platform. As Nebius continues to scale globally, our ability to scale Customer Experience depends on building efficient internal products, workflows, and automations — not only growing the team. In this role, you will own internal CX products and operational workflows end-to-end: from feature request intake and problem validation to solution design, delivery, adoption, and impact measurement. You will work closely with Customer Experience leadership, Engineering, Product teams, Sales, and Support organizations to identify operational bottlenecks, improve workflows, and drive development of internal tooling and automation platforms. We are looking for someone who understands that product management is not about managing incoming requests, but about managing products as systems: defining vision, goals, workflows, success metrics, and ensuring that delivered solutions are actually adopted and effective in practice. You’re welcome to work from our Amsterdam office or remotely from any location within the EU. Your responsibilities will include: Define product vision, goals, success metrics, roadmap, and adoption strategy for internal Customer Experience products. Own the roadmap and evolution of internal products, workflows, and operational tooling. Drive initiatives that improve operational scalability, reduce manual overhead, and standardize execution across CX teams. Manage the full lifecycle of feature requests and operational improvements: intake, triage, prioritization, solution design, rollout, and validation. Partner with Customer Experience stakeholders to identify workflow gaps, operational bottlenecks, and automation opportunities. Work closely with Engineering teams to deliver internal systems, integrations, automations, and process improvements. Improve operational visibility through dashboards, reporting, and workflow tracking. Ensure delivered solutions are adopted in real workflows and provide measurable operational impact. We expect you to have: 5+ years of experience in Product Management, Technical Program Management, Operations, or related roles in cloud, SaaS, or infrastructure environments. Strong product mindset with experience building or improving internal tools, workflows, or operational platforms. Experience working with engineering teams on technical systems and integrations. Ability to identify operational inefficiencies and turn them into scalable solutions. Strong organizational, analytical, and stakeholder management skills. Experience with Jira, Confluence, and workflow management systems. Fluent English. It will be an added bonus if you have: Experience with AI/ML infrastructure or cloud platforms. Background in Customer Experience Operations, Support Operations, or Professional Services Operations. Experience with workflow automation and operational analytics. Familiarity with feature request management and internal product enablement. Benefits Perks: Competitive compensation Career growth and learning opportunities Flexibility and work-life balance Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.