Senior Product Manager, Provider Data & Directory Ranking

Location: New York, NY (Remote) Department: Network & Clinical Quality At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for a Senior Product Manager to lead our Provider Data Directory experiences. This role will own the strategy, roadmap, and execution for how provider data is structured, exchanged, surfaced, and ranked across our platform. You will work at the intersection of data infrastructure, search relevance, and healthcare interoperability (including FHIR-based integrations) to ensure members can find the right provider quickly and reliably. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. What You’ll Do Product Strategy Ownership Define and execute the product vision and roadmap for provider directory data and ranking systems. Drive initiatives that improve provider discoverability, match quality, and conversion across the user journey. Partner with Data Engineering, Data Science, and Clinical/Operations teams to align product strategy with business and care outcomes. Ranking Relevance Own the design and optimization of ranking logic for provider directories. Identify and prioritize the provider attributes (e.g., licensure, specialty, availability, outcomes, engagement signals) that most influence relevance scoring. Continuously test and improve ranking algorithms using experimentation frameworks and user behavior data Data Interoperability (FHIR) Lead product requirements for provider data ingestion, normalization, and exchange using standards such as FHIR (R4). Collaborate with engineering to ensure accurate mapping of provider attributes across internal systems and external partners. Define strategies to improve data quality, completeness, and timeliness across integrations. Cross-functional Execution + Continuous Improvement Translate complex technical systems (ETL pipelines, data models, APIs) into clear product requirements. Identify gaps in provider data quality and interoperability workflows. Drive adoption of best practices in data governance, and schema design. Establish metrics and dashboards to monitor provider search performance and directory accuracy. About You 2+ years of experience in Product Management, ideally in data platforms, search/recommendation systems, or healthcare technology. Strong understanding of search and ranking systems (e.g., relevance scoring, indexing, query optimization). Experience working with structured data systems, APIs, and data pipelines (e.g., SQL, analytics tools, or close partnership with data engineering teams). Familiarity with healthcare interoperability standards such as FHIR (R4) and provider directory data models is strongly preferred. Demonstrated ability to translate ambiguous problems into clear product strategies and shipped solutions. Strong analytical mindset with experience using data to drive decisions and measure impact. Excellent communication and stakeholder management skills. Bonus Points Experience with provider directories, payer/provider systems, or healthcare marketplaces Exposure to experimentation platforms (A/B testing) and ranking optimization. Understanding of data quality challenges in distributed systems and third-party integrations. Benefits Comprehensive Medical, Dental and Vision plans coverage since day one Pre-tax benefits: HSA/ FSA 401k Retirement Savings Program with matching up to 4% Voluntary benefits including disability, basic life or pet insurance, etc. Monthly Wellness Stipend to promote mental and physical self-care Flexible PTO and Remote First Environment Regular team events, including Wellness Workshops and Team Building Events Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The base salary range for this role is between $150,000 - $180,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. Why Talkspace? Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team. Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? Diversity Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. Equity Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care. Inclusion Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual. Belonging Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.